FAQ
Q: How do I register as a HOMMA HAUS Resident to start using the HOMMA App?
A: You will receive an invitation email and invitation code from the property management. Once received, please click the link in the email and download the HOMMA App, or if you have already downloaded, create an account using the App. You can download the HOMMA App from this download page.
Q: How do I have controls on the ButterflyMX Gate System for the community gate?
A: You will receive another invitation from the property management for the gate system. Please download and install the ButterflyMX app, and create your ButterflyMX account. For further details, please see this article.
Q: How do I change my password for HOMMA App?
A: Please follow these steps.
Open the HOMMA App
On the home screen, tap the settings (gear) icon at the top right to open the settings page
On the settings page, tap your name then ‘Change Password’
Type in your current password, and then type in your new password in two fields
Tap ‘Save’
Community Gate - ButterflyMX
Q: Where can I download the ButterflyMX App?
A: You can download from the link below.
Q: How do I get my community gate PIN?
A: After creating your ButterflyMX account, please open the ButterflyMX app and login. Then go into ‘Account’ tab, and find ‘PIN Code’ under Unit Setting section. Define your PIN and hit Check button.
Q: How do I let my one-time visitor in?
A: You have two options.
You can issue a one-time virtual key and send to a visitor. Please see the next question for the process.
You can unlock the gate from the ButterflyMX App upon the visitor’s arrival. To do so, please have the visitor to call you at the main gate, and then you’ll be asked to unlock on the app.
Q: How do I provide a guest PIN for my one-time visitor?
A: Open ButterflyMX App and follow these steps.
On the ‘Home’ tab, hit ‘+ VIRTUAL KEY’ button
Set the name, the door that you allow to unlock, and start/end time
Then hit ‘CREATE KEY’
Front Door Smart Lock
Q: How do I know my current PIN?
A: Open the HOMMA App, and please follow these steps.
Tap the settings (gear) icon at the top right to open the settings page
Tap 'Door Lock'
Tap ‘SHOW’ in either of the PINs
Q: How do I change my front door PIN?
A: Open the HOMMA App, and please follow these steps.
Tap the settings (gear) icon at the top right to open the settings page
Tap 'Door Lock'
Tap ‘Change’ button
Q: How do I view my recent door activities?
A: Tap the home page's support (question mark in a circle) icon. Tap ‘Notification‘ to see the door activities.
Q: What is the difference between Primary PIN and Temporary PIN?
A: Primary PIN is meant to be used by residents, and Temporary PIN is to be by guests, so that you can frequently change the temporary PIN as much as you like, while keeping the Primary PIN unchanged (so you don’t need to worry about forgetting it!).
Q: Why do I keep receiving the App notification saying ‘Front Door has been open’?
A: Because the system detected that your front door has not been locked for more than 10 minutes. It is encouraged to lock the front door whenever you are at home!
Q: What should I do if the door lock is not responding at all? Is it broken?
A: It is likely that the batteries in the lock has run out. Please prepare 9V battery (the box shaped one) and attach it to the terminal located on the bottom face of the lock. It should turn up the lock, then type in the PIN code or unlock it from the HOMMA App.
Q: What if my phone battery dies? Will I be locked out?
A: No worries! You can still unlock the front door using your PIN. Even if your phone battery dies, the lock works independently.
Automated Interior/Exterior Lighting
Q: HOMMA App is having trouble connecting with my lights. What should I do?
A: I’m sorry for any of your inconvenience. Please contact HOMMA (Click HERE for the contact information) and report the situation, we will look into the issue and resolve as soon as possible.
Q: Can I set automations in the HOMMA App when I'm away from home, so that the house can pretend as if I’m home?
A: No, not at this point of time. But we do plan to have this fantastic feature in the future! We will notify you when it becomes available.
Q: Why is the exterior entrance light always on, and why does it turn back on even after turning it off using the App?
A: The exterior entrance light is important to light up the address number of each house, so that in any case of emergency it can be visible. It is required by the local law.
Q: Why are the lights turning off while I am in the room?
A: HOMMA sensors operate based on motion, and if you stay still for a sustained period of time there is a chance the room lights will turn off. To prevent this from happening we recommend you use an activity if you plan to be stationary, such as working or watching TV. Activities may be enabled from your Control Pad or your mobile app. To learn more check out the "Activity" section of the Quick Guide.
Activity Remote – Personalized Lighting Control
Q: What is Activity and how does it work?
A: Activity is a set of lighting control. Let me explain using some examples.
Sleep - defined to turn off all lights in a bedroom.
Vanity - defined to turn on all lights in a bathroom, with 100% brightness and 5000K color temperature.
When an activity is triggered, the automation stops working in the room and the light status will remain as is defined in the activity, until someone turns them back to Automation. You will have to turn the light status back to Automation if you want to end the Activity status.